FAQ
1. Are the paintings original or prints?
Every piece at Studio Floralis is a 100% hand-painted original, created using real oil paints on stretched canvas.
We never sell prints, posters, AI-generated art, or reproductions — your painting is a one-of-a-kind work created by a real artist.
Small variations in texture, strokes, and colour blending are proof of the piece’s authenticity.
2. What materials do you use?
All paintings are crafted with professional-grade oil paints, gallery-quality canvas, and palette-knife or textured brush techniques.
This ensures depth, colour richness, and long-lasting durability.
3. Do the paintings come framed?
All paintings are sold unframed, allowing you to select a frame that matches your interior style.
This keeps your artwork safe during shipping and gives you the freedom to display it in your own way.
If you’d like guidance selecting a frame, we’re always happy to offer recommendations.
4. How accurate are the colours compared to the photos?
We photograph every painting in natural daylight and never use filters or exaggeration.
The colours you see online are a true representation of the artwork.
Minor variations may occur due to screen calibration, but customers consistently report that the paintings look even better in person.
5. What is your return policy?
We offer hassle-free 14-day returns so you can shop with confidence.
If the painting doesn’t suit your space, simply contact us and we will guide you through the smooth return process.
Your satisfaction is a priority, and we make sure returns are straightforward and stress-free.
6. How long does shipping take?
Orders usually ship within 3-7 business days after purchase.
Delivery times vary by location, but most customers receive their paintings quickly and safely.
All shipments include tracking, and we carefully pack each piece to prevent damage.
7. Is shipping safe for oil paintings?
Yes. We use premium protective packaging designed specifically for transporting artwork.
Your painting is wrapped, padded, and reinforced to withstand handling during transit.
We treat every order like a gallery-bound piece — safe arrival is guaranteed.
8. Do you ship internationally?
Yes, we ship to most countries worldwide.
Shipping costs and estimated delivery times are displayed at checkout.
If you have questions about international delivery, feel free to reach out.
9. Will my painting come ready to hang?
All paintings arrive rolled up, making them ready for display or framing.
Most pieces can be hung immediately depending on your hardware.
If you prefer a specific mounting option, we can suggest the best approach.
10. Can I reserve or commission a painting?
We currently do not take custom commissions, as each piece is created individually by the artist.
However, short-term reservations may be available if you need time to decide.
Just contact us and we’ll do our best to accommodate your request.
11. How do I care for my painting?
Oil paintings are low-maintenance and age beautifully.
Simply keep them away from direct sunlight, extreme heat, and heavy humidity.
A gentle dusting with a soft, dry cloth is all they need to stay vibrant for decades.
12. How do I know the painting is authentic?
Every artwork is hand-painted, signed, and sourced directly from Studio Floralis or our partner studios.
No mass production, no printing, no shortcuts.
You receive a real, original oil painting, complete with natural texture and one-of-a-kind brushwork.
13. Do you offer gift options?
Yes! Oil paintings make memorable and meaningful gifts.
We can include a handwritten message or simple gift note upon request at no additional charge.
Just leave instructions at checkout or contact us after ordering.
14. What if my painting arrives damaged?
Although rare, if your painting arrives damaged, we will resolve it quickly.
Simply contact us with photos and we will offer a replacement, refund, or repair depending on the situation.
Your purchase is fully protected from the moment it leaves our studio.
15. How do I contact you?
You can reach us anytime at:
sales@studiofloralis.com